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 Knowledgebase Categories
The knowledgebase is organized into different categories; please select a category that you are intrested in. You can also search the entire knowledgebase by entering keywords in the navigation bar besides this text.
Abuse (2) Billing (10)
Where can I report abuse and/or spamming? How do I change payment methods?
Anti-Spam self-Help Checklist My site doesn't renew for several days. Why was I billed already?
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Access (5) Email (23)
Can I access my sites control panel before dns propagates? Why am I getting duplicate messages in Outlook?
How do I access my control panel after dns has propogated? How can I remotely access my e-mail?
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FTP (4) Cpanel (7)
Where can I download a free ftp? I lost my password to cpanel, how can I get it reset or retrieved?
My FTP fails to connect why? Why is my website being redirected to this address?
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Whm (2) Resellers (3)
How can I restore a full backup file to my server? How do I setup a reseller in control cpanel?
Why is it that when I key in www.google.com or another address I only get a cpanel screen? Advantages of Reseller Hosting?
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Domain Names (4) Pre-Sales (5)
Transfer your domain to mega support What control panel comes with my hosting packages?
Why are their transfer delays? What web mail is offered with your hosting packages?
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DNS (2) VPS (2)
What are MegaSupport's DNS servers? How can I use NTP to sync the time on my VPS?
Can I resell Domain Names? Do I have root access to my VPS?
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Exchange 2003 (0) Dedicated servers (0)
SSL (3) Plesk (2)
Installing SSL on Cpanel Reset plesk 8 for Windows 'admin' password
Generate an SSL certificate Which folder do I upload my Web pages to?
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Direct Admin (3) SQL 2003 (0)
Is there a Direct Admin manual I can reference?    
Where are my site statistics located?    
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Articles
Changing your passwords
Changing Passwords for Control Panel, FTP and FrontPage. When your website is initially setup you are provided with a temporary password to access your account. It is extremely important to change this password immediately. To change your password
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