At Mega Support, the use of web hosting services constitutes abiding the following guidelines as a part of Service Lever Agreement:
Some services offered by Mega Support have different terms and conditions where Mega Support has the right to refuse or reserve any service without prior intimation or explanation.
With the use of Mega Support web hosting service, the user has to abide the service level agreement for both private and business use. In case one is not making use of Mega Support services for business use, in such situation, the user cannot make any claims from Mega Support.
Mega Support offer premium web hosting service that includes user name, IP address and password. At Mega Support, we provide quality bandwidth support with disk space for exquisite data transfer.
Mega Support is bound to protect the identity of its users for safety purpose. Yet, Mega Support has the right to check its system use in order to ensure abiding of service level agreement where the user is not breaching its service terms and conditions.
Mega Support guarantees quality uptime guarantee with critical services such as supply of routers, cables and switches. Mega Support has the best infrastructure to ensure that it provides quality uptime guarantee by measuring downtime on timely basis. In case Mega Support finds any outstanding payments on the user account, Mega Support user guarantee becomes invalid. The guarantee based on Mega Support web hosting is valid for the period of first 12 months. The guarantee is based on network uptime.
At Mega Support, we guarantee 100% availability of network on the Internet. However, there is no guarantee for any specification on the Internet.
Mega Support offers best maintenance service until the Service Level Agreement is in not terminated. Mega Support ensures time-to-time system maintenance and upgrade without interfering in the network support provided to its users. Mega Support ensures that the user gets 100% hardware during a given month. Downtime is defined as the time when the hardware is not functioning at the best levels thereby leading to unavailable server support. Server hardware guarantee
At Mega Support, our clientele is eligible for media support that includes server configuration and its replacement in case of any technical failure without any charge until the client remains the bonafide user of Mega Support services. Apart from it, Mega Support also provides hardware guarantee for cabling, power supply, CPU, network card, motherboard, modems, hard disk and disk controllers to name a few. In case of any hardware failure, Mega Support guarantees replacement within 4 hours of the complaint.
At Mega Support, hardware upgrades get completed within 2 hours and in order to confirm or schedule upgrades, one can confirm it through online ticketing. Any failure to install hardware by Mega Support results in waiver of one installation fee.
While using the premier web hosting services of Mega Support, user agrees to pay subscription charges, in case the data usage exceeds the monthly plan, extra amount will be charged for every 1 MB. In case the disk space exceeds the agreed usage, the user will pay the extra amount for every 10 MB units.
In case your account is overdue for two months, you can face interruption of services without any prior notice. In order to renew the services, the user has to pay additional fee as a part of reinstatement fee for reactivation purposes. In case you wish to discontinue with the services of Mega Support, you have to give a prior written notice 30 days in advance. Until Mega Support does not receive any such confirmation from the user, all the expenses of web hosting service will be borne by the user rather than Mega Support.
No Mega Support user in arrears qualifies for the Server Level Agreement claims. Any clientele making false claims will have to pay $50. The user should understand that malicious and false claims act as a violation of Terms of Service and Acceptable User Policy.
Using the services of Mega Support is the sole risk of its user. Mega Support does not commit error free services. Mega Support is offering its services on “as is” basis without any kind of warranties. Mega Support is not liable for any tort or claim for any loss or damage to the user. Mega Support is not bound by any obligation in case of riots, embargo, strike or war thereby suspending its services during such circumstance.
At Mega Support, one can claim by submitting ticket at Support within one week with properly filled fields. The client must include service type, contact information, IP address, and the fault in full description. The Mega Support SLA department will research the claims and damages will update the user ticket.. For claims reprisal, please allow two weeks for the SLA process.
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